Service Tutorials

Who is Strategic Technology Partners of Texas?

Submitted by Karla Metzler on Fri, 17 Sep 2021 - 10:04

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Navigating the copier/printer industry and looking for a reliable print vendor can be quite the hassle. You may not know if you’re getting the best deals, the best equipment, or even if you’re working with the best vendor.

We here at Strategic Technology Partners of Texas have been operating for over 35 years, and we’ve experienced firsthand the difference that a good vendor/customer relationship can have. We also know that understanding the history of your print vendor can help you avoid any confusion, especially if they’ve changed names a couple of times like us.

We’ve written this brief explanation of our history and experience, and what sets us apart from other print vendors, so you can feel confident in knowing you’re working with an accredited company that’s here to assist you in any way that you need.

4 Common Fax Questions and Solutions

Submitted by Blair Davilla on Thu, 28 Jan 2021 - 15:48

“That’s it! My copier’s fax line is broken.”

Before you throw in the towel, let’s discuss the common fax issues we see people experience, and how we can provide a solution.

If you purchased the fax option with a copier of ours, the service analyst will set up and configure your fax to work with your analog line provided by your phone carrier when the machine is installed.

Fax problems should be few and far between. When they do occur, they often aren’t an issue with your copier at all.

That being said, it’s worth discussing the four most common fax related questions we have received over the years.

1. My fax isn’t working, will someone come to fix it?

When calling about fax issues there are several diagnostic questions our service team will ask to identify the problem.

Updated  MacBook  OS and Lost Xerox Printing Capabilities (Solution)

Submitted by Karla Metzler on Tue, 24 Nov 2020 - 03:00

Help! I just updated my MacBook, and I lost the printing capabilities of my Xerox device!

Don’t panic; this is an issue we have handled many times. We have put together a step-by-step guide (with pictures) to help you resolve this issue.

Disclaimer, this guide is for MacBook specifically. If you’re having issues with another laptop brand, such as Chromebook, the answer and solution will differ from this guide.

After reading this article, you should be able to print from your MacBook once again, with all your Xerox features.