Supplies & Maintenance

Navigating the copier/printer industry and looking for a reliable print vendor can be quite the hassle. You may not know if you’re getting the best deals, the best equipment, or even if you’re working with the best vendor. 

We here at Strategic Technology Partners of Texas have been operating for over 35 years, and we’ve experienced firsthand the difference that a good vendor/customer relationship can have. We also know that understanding the history of your print vendor can help you avoid any confusion, especially if they’ve changed names a couple of times like us.  

We’ve written this brief explanation of our history and experience, and what sets us apart from other print vendors, so you can feel confident in knowing you’re working with an accredited company that’s here to assist you in any way that you need.  

“That’s it! My copier’s fax line is broken.”

Before you throw in the towel, let’s discuss the common fax issues we see people experience, and how we can provide a solution. 

If you purchased the fax option with a copier of ours, the service analyst will set up and configure your fax to work with your analog line provided by your phone carrier when the machine is installed. 

Fax problems should be few and far between. When they do occur, they often aren’t an issue with your copier at all. 

That being said, it’s worth discussing the four most common fax related questions we have received over the years. 

1. My fax isn’t working, will someone come to fix it?  

When calling about fax issues there are several diagnostic questions our service team will ask to identify the problem. 

Have you noticed your copier/printer bill rise recently?  

You’ve already spent valuable time and money investing in the perfect copier for your business needs, and you continuously budget for service and supplies each month, so we understand seeing an unexpected rise in your copier bill can be alarming.   

However, there is usually a simple explanation. This article explains the three most common reasons why you may see a rise in your current copier/printer bill.  

1. Escalating Maintenance Agreement 

The most common reason your copier bill will go up is the increase in your service plan each year.  

Just like your car, as the machine gets older, service repairs will increase. This service increase will be reflected each year by the cost of the maintenance plan.