If you’ve had a problem with your TV or phone that you couldn’t seem to figure out, what did you do? 

More than likely, you contacted someone for help, and that “someone” was probably a support agent from the brand of device you have. 

Xerox, the printer brand we partner with, has a similar infrastructure in place for remote support called Xerox Support Services, and it’s important that you understand the pros and cons of using it. 

While it is useful to resolve minor issues, trying to solve any type of major issues with your printer over the phone can result in frustration and wasted time. 

To help you know when Xerox Support Services would be best to use, we’re going to provide you with the pros and cons of the service so you can see if it would be a good service solution for your current problem. 

But before we can get to the pros and cons, let’s go over what Xerox Support Services are first: 

Searching for an expensive, production-style printer, like the Xerox PrimeLink C9070, can be a daunting task. 

Production printers are not your typical office printer; they are much more advanced, and subsequently, more pricey. 

That means you have to know exactly which one is right for you before purchasing. Since production printers can cost anywhere from $15,000-$100,000, it’s imperative that you get the one that is best for your situation. 

As a local print vendor that deals with all sorts of clients with unique printing needs, we’ve learned a thing or two about what it takes to make the perfect printer purchase for your workplace. 

And because we sell Xerox products, we have the insider’s information on their product catalog and can rightfully give you that knowledge, so you’re equipped with what you need to make an informed decision. 

There’s almost nothing more synonymous with the traditional work environment than printing and copying documents.   

But how do you know which machine will effectively print and copy documents at your office for the long haul? 

This is the question that we help customers tackle every day and have done so throughout our almost four decades in the printer/copier industry. 

The question is a crucial one to get right, since purchasing the wrong office printer can lead to increased service issues and, in the most extreme cases, a breakdown of the machine altogether.  

Both instances lead to wasted money, either by getting service work done or buying a replacement printer. And both could be avoided if you buy the right machine the first time around.  

So, you’re nearing the end of your lease agreement for your office’s printer/copier and want to know what your options are. 

Knowing your end-of-lease options is crucial because consumers who ignore the impending end of their copier lease agreement can open themselves up to automatic lease extensions if they don’t notify their print vendor or provider in a timely fashion.  

This means you could be paying for a machine you no longer want for another year, resulting in mass frustration and financial burden to the tune of thousands of dollars.  

As a long-time print vendor, we’ve learned how crucial it is to have a plan in place for when you come up on the end of your lease.

You would be surprised at how much owning a printer/copier could cost you. 

It’s not just for the machine itself, or the supplies that it takes to run efficiently. Buried beneath the surface are obscure, seemingly minuscule, costs that may catch you off guard if you’re not aware of them. 

Being in the printer industry for over 35 years has taught us a lot of things, but maybe the most noteworthy of them all is how much printing costs can accrue on a company’s annual budget. 

We’ve also learned that an unexpected printing expense can result in a look of confusion and sense of frustration from the consumer, signaling the lack of awareness around the “other” costs of owning a printer.