“That’s it! My copier’s fax line is broken.”

Before you throw in the towel, let’s discuss the common fax issues we see people experience, and how we can provide a solution. 

If you purchased the fax option with a copier of ours, the service analyst will set up and configure your fax to work with your analog line provided by your phone carrier when the machine is installed. 

Fax problems should be few and far between. When they do occur, they often aren’t an issue with your copier at all. 

That being said, it’s worth discussing the four most common fax related questions we have received over the years. 

1. My fax isn’t working, will someone come to fix it?  

When calling about fax issues there are several diagnostic questions our service team will ask to identify the problem. 

Are you upgrading or trading in your current copier/printer?  

You might be wondering if your old supplies will work with the new machine or if the old machine’s hard drive will be secure. 

These are common questions we get when customers change machines. 

After reading this article you will have a better understanding of if old supplies will work with the new machine, where to recycle supplies, and how to ensure your hard drive is secure when changing copiers. This will ensure you have a hassle-free experience when switching machines.  

1. Will your old supplies work for your new machine? 

Determining whether your old supplies will work on your new machine depends on the make and model of the new copier. For the most part, you likely won’t be able to use the leftover supplies from the old copier. 

Have you noticed your copier/printer bill rise recently?  

You’ve already spent valuable time and money investing in the perfect copier for your business needs, and you continuously budget for service and supplies each month, so we understand seeing an unexpected rise in your copier bill can be alarming.   

However, there is usually a simple explanation. This article explains the three most common reasons why you may see a rise in your current copier/printer bill.  

1. Escalating Maintenance Agreement 

The most common reason your copier bill will go up is the increase in your service plan each year.  

Just like your car, as the machine gets older, service repairs will increase. This service increase will be reflected each year by the cost of the maintenance plan. 

Y Soft has been known for their print management software for copiers/printers that allows companies to track, analyze, and control costs of the machine and supplies. 

These benefits, and the other abilities print management provides, make owning and controlling the cost of copier fleets manageable.  

This background in print management allowed Y Soft to release a 3D printer integrated with print management – the first comprehensive solution for managing 3D and 2D printer fleets in the industry.  

Stand-alone 3D printers can be costly, hard to manage, difficult to incorporate into curriculum, and often end up underutilized. 

Between technical support, computer management, monitoring servers, and more, the IT department has its hands full. 

Often, the IT department spends hours updating and making changes to the company’s fleet of multifunction printers.  

Constant upgrades or help desk requests can take up a huge chunk of the department’s time.  

Companies who find themselves annoyed by tedious copier tasks would benefit from software that allows for configurations to take place in one centralized location, like the Xerox Fleet Orchestrator. 

What is the Xerox Fleet Orchestrator? 

The Fleet Orchestrator is a software that allows for automatic changes to be deployed across an entire copier fleet, from one location.