What number do I call to order supplies? 

This is a common question new or soon-to-be customers ask us. After all, supplies are required to keep your machine running.  

We hope to make your experience working with us and ordering supplies as seamless as possible.  

After you read this blog, you will know exactly who to call to order supplies and other related questions. 

STPT customers (with a maintenance plan) 

If you have a maintenance plan on your machine, the process of ordering supplies is simple. 

Toner will automatically be shipped to your doorstep as needed. Your copier will keep track of your toner levels and send replenishments when low, as long as your machine remains connected to your network.  

Think back to the time you or your company bought a copier/printer for the business. 

You likely had to decide whether you should purchase or lease the machine. 

At the time, you may have opted to purchase from a retail giant like Wal-Mart or Staples.  

If you can relate to this, and you currently own a copier/printer that you purchased outright, this blog is for you. 

First, we explain the five reasons you may want to switch to leasing a machine instead. Then, we clarify who shouldn’t switch to leasing. 

When purchasing or leasing a multifunction printer (MFP) from a copier vendor, you’ll likely want to add the auto toner shipment to ensure supplies arrive on time, removing the stress of ordering and waiting on toner shipments or over-paying for expedited shipping.  

Understanding the auto-toner shipment, what mistakes to avoid, and your company's on-hand balance is important for those who plan to utilize this service. 

Auto Toner Shipments 

The auto-toner shipment is a service that comes with maintenance plans for most machines at an affordable monthly price, to ensure you always have toner when needed. 

Our e-Valet software will be installed on a computer that can read the toner/meter reads of any given machine. The computer will alert the manufacturer when it’s time to send replacements.  

With companies printing an average of 10,000 copies per year, you need a multi-function printer (MFP) that is easy to use and won’t give out on you. If your MFP is currently causing headaches or wasting time because of breakdowns or difficulty of use, it may be time to switch machines. Your current vendor might only sell one brand of copiers/printers, meaning it may be time to switch vendors completely.  

Besides headaches and difficulty of use, you may be overpaying for the service and vendor you are currently using. We’ve provided resources explaining the reasons why you may want to get out of your current copier lease here. This article will talk about the details regarding how switching vendors may save you money in the long run.  

Owning or leasing a Xerox copier/printer is a strategic decision that is sure to increase productivity and workflow in your office. However, if you’re having difficulty using all the features, it could impact your office productivity. 

 If you’re not used to using a multi-function printer (MFP) that allows you to print, scan, copy, and fax all in one place, you may have some questions. You could need assistance in changing trays or toners or even learning about the features and apps your Xerox machine provides. 

Training is provided in copier purchases at the time of delivery or shortly after. However, you might find that you need additional training in the future or for other employees. We have three resources that can help guide you through your questions and MFP needs.